Taking Charge of Your Healthcare:

OTHER RESOURCES & TOOLS

CAPS Toolkit – Taking Charge of your Healthcare: Your Path to Being an Empowered Patient

Hospital discharge is a time during which patients and families are at their most vulnerable. There is so much information they need to know, just when they may be least able to absorb, remember and act on it. It is vital for members of the healthcare team to help patients leave the hospital with confidence, giving them the tools and information they need to make a smooth transition to their next destination. This toolkit, Taking Charge of your Healthcare: Your Path to Being an Empowered Patient, provides you with these tools. Hospital discharge is not an event; it is a process. It is a process that takes time and should be started upon admission, if not sooner. Healthcare providers should give the tools in Taking Charge of your Healthcare: Your Path to Being an Empowered Patient to patients and families as soon as possible. Plan time to discuss their contents and answer any questions, recognizing you may need more than one conversation to ensure understanding and readiness for discharge.

At the heart of safe discharge is clear communication and education for patients and families. Patients and families need to know:

 

  • The importance of prompt follow-up care

  • What to expect and what to do when they leave the hospital

  • How to plan for their immediate and longer-term needs

 

Patients also need to be empowered to talk to their healthcare providers when they feel intimidated, and they need practical strategies for getting the most out of conversations with members of the healthcare team.

Healthcare providers know that patients’ and families’ feelings of fear, anxiety, insecurity and uncertainty, combined with their compromised medical conditions, make communication and understanding especially difficult precisely when their understanding is so essential. Taking Charge of your Healthcare: Your Path to Being an Empowered Patient is designed to help providers help patients during this critical time.

 

Patients know they don’t feel well. They or their family members who accompany them on their care journey may recognize that they could use some help in working with the healthcare team to contribute to the safety and effectiveness of the process. This toolkit will help both groups achieve the safety they desire.

Elements of the toolkit are:

 

Order the DVD by visiting Transparent Learning. For each video sold to CAPS member using coupon code CAPS2010, a contribution will be made to Consumers Advancing Patient Safety.

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Taken together, the pieces included in Taking Charge of your Healthcare: Your Path to Being an Empowered Patient will help patients and their families plan and work together with their healthcare team to ensure a safe hospital transition to follow-up care.

 

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