CONTENTS [go to PDF for the full text] [go to Word document for the full text]
- Foreword
- How to Use This Toolkit
PART I: INTRODUCTION
This portion serves as an introduction to how and why creating an accurate medication list in the outpatient setting is important to patient safety. This part of the Toolkit will be most useful to individuals who are evaluating and considering whether they want to pursue medication reconciliation in the outpatient setting. The information in this section could be used as justification and validation to gain the support from leadership and governing bodies for implementing this approach to medication reconciliation.
- Background
- Benefits
PART II: STEPS TO CREATING AN ACCURATE MEDICATION LIST
This section provides specific steps for those who are ready to launch a patient-centered approach to creating an accurate medication list. This is the ‘nuts and bolts’ section of the Toolkit that will be useful to project managers who are responsible for the project development, implementation and evaluation. Detailed descriptions are provided for the user to adopt and/or adapt to their specific setting.
Step 1 - Determine the scope of the project
1a. What: Define project goals and objectives
1b. How: Define parameters and limitations of project
1c. Who: Select the project team members
Step 2 - Identify the interventions
2a. Background research
2b. Assess current practices
2c. Determine appropriate strategies
2d. Develop the tools
2e. Finalize production of tools
Step 3 - Distribute, disseminate and educate
3a. Patient tools
3b. Provider tools
Step 4 - Measure success
Step 5 - Sustain the project
PART III: RELATED RESOURCES
The list of references provides relevant resources to those who either need additional information or want to expand their project beyond the scope of this Toolkit. This section provides example documents and forms that were created during the Aurora Health Care project. These tools can be adopted and adapted to meet the specific needs of the setting in which they will be utilized.
PART IV: ATTACHMENTS
A. Project Goals and Objectives [PDF] [WORD]
B. Patient Interview Questions [PDF] [WORD]
C. Focus Group Questions [PDF] [WORD]
D. Focus Group Summary Report [PDF] [WORD]
E. Healthcare Provider Interview Questions [PDF] [WORD]
F. Patient, Provider Interview Results [POWERPOINT]
G. Time in Motion Study Tool [EXCEL]
H. Time in Motion Study Results [EXCEL]
I. Clinic Process Flow Chart [PDF] [WORD]
J. Medication List Evaluation Form [PDF] [WORD]
K. Medication Bag Evaluation Form [PDF] [WORD]
L. Slogan Survey [PDF] [WORD]
M. Focus Group Questions and Summary Report [PDF] [WORD]
N. Partners in Safety Medicine List [PDF]
O. Partners in Safety Medication Bag [PDF] [WORD]
P. Medicines 101 - Patient [PDF] [WORD]
Q. Personalized Patient Letter [PDF] [WORD]
R. Poster Display [PDF]
S. Newspaper Ad [PDF]
T. Walworth County Proclamation [PDF]
U. Instructions to Staff [PDF] [WORD]
V. Data Collection Tool [PDF] [WORD]
W. Follow up Patient Survey [PDF] [WORD]
X. Sample Patient Satisfaction Questions [PDF] [WORD]
Y. Healthcare Provider Survey [PDF] [WORD]
Z. Community Phone Survey [PDF] [WORD]
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